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Questions about appointments, medicines or your account — send them our way and we will reply within two working days.
Talk to our support team about bookings and general queries when a hotline is configured.
Not configured — use the form below
Best for detailed questions, feedback and anything that needs a written response.
Not configured — use the form below
A general support-chat channel is not connected yet. Clinical doctor–patient messaging remains private inside authenticated dashboards.
Until then, use the form below.
Straight answers to the questions our care team hears most.
The contact form is always available. If the care team has configured a direct support email or phone number, it appears above and can be used as an additional route.
Response time depends on the request and the support team’s current workload. Please include enough detail for the team to identify the relevant booking, order, or account issue without adding unnecessary medical information.
Not for emergencies. This form is not monitored as an emergency service. If you need urgent medical help, contact your nearest hospital or local emergency services right away.
Choose Privacy & data rights for questions about the personal data linked to your account, access or export requests, corrections, retention, or account closure. Do not include extra medical details unless support specifically needs them to verify the request.
Booking happens on the Find Doctors page, and existing appointments are managed from your dashboard. Use this form if something went wrong or you have a support question first.
Pick the Medicine support topic and include enough account or order context for the support team to investigate without adding unnecessary medical details.
No. This contact form is not an emergency service. If you need urgent medical help, contact your nearest hospital or local emergency services right away.